Summary of facts
Yearly sold mattresses collected through return system
Sales from products with > 25% recycled content
Share of sales from modular products
Waste streams recycled high grade
Safety & quality
Products which are tested on air quality (based on sales)
Number of incidents reported in the field of safety and quality
Customer satisfaction: eKomi score (score 0-10, weighted average based on sales)
Responsible chain management
Suppliers who signed the Code of Conduct
Number of strategic suppliers with proactive cooperation to ensure CSR criteria are pursued in the purchasing process
Tenders for products and services in the Netherlands where CSR criteria are taken into account
Energy & CO2 emissions3
Purchase of renewable energy
Energy consumption (TJ)
CO2 emissions (tonnes)
Safe working conditions
Number of accidents with sick leave
Tests performed on air quality4
- Loading docks
Training and education attended by logistics employees (average number of hours)
- 1 Two new suppliers are still in the process of signing the Code of Conduct.
- 2 The target was still including Matratzen Concord, and will be redefined in 2020 resulting from the divestment.
- 3 - Decreased with the divestment of Matratzen Concord and by energy saving solutions, such as LED lightning, taken in the Benelux; - The target was still including Matratzen Concord, and will be redefined in 2020 resulting from the divestment.
- 4 Tests performed in DCs (integrally) and loading docks and stores (by means of sampling).